Once your order has been shipped, you will receive a confirmation e-mail with the DHL tracking number. Sometimes, if the order consists of several products, it may be sent in multiple shipments. If you do not receive the shipment confirmation e-mail,
Once your online order has been processed and payment authorised, you will receive the following messages by e-mail:. Order Confirmation: Confirmation that we have received your order and the order number. You will receive this e-mail a few minutes a
We accept most credit/debit cards except American Express. We also accept payments via PayPal and Google Pay. We do not accept payment on delivery, cash on delivery or bank transfer.
Once an order has been placed on our site, it can no longer be cancelled or changed. This is due to the speed with which we process requests in the warehouse. Please carefully consult our shipping and return policy and read the delivery time and cost
For security reasons, we are unable to change the shipping address. Once your order has shipped from our warehouse, you will receive an e-mail with the DHL tracking number. From then, you can contact the courier and provide delivery instructions.
Orders are shipped from Italy on working days only. Weekdays are Monday-Friday, excluding public holidays. For more details on shipping, see the shipping page on our website. On average, order processing and dispatch times are about 1-2 working days.
Contact our Customer Service Team by e-mail at [email protected] or via Live Chat on the website. Our Team is available Monday to Friday from 9:00 a.m. to 6:00 p.m.
If you wish to change the colour or size of an item you have ordered, you can return it and place a new order. See our return and refund policy for information on how to make a return and the associated costs. For additional assistance, please get in
If you receive the wrong product, you can return it. A full refund will be issued without any deductions. For more information, please see our return and refund policy. For additional assistance, please get in touch with our Customer Service Team at
You can buy Blundstone boots on the official e-commerce website www.blundstone.co.uk. If you prefer to find an authorised Blundstone shop or retailer in your area, please get in touch with our Customer Service Team at [email protected], s
We have noticed an increase in online sites reselling our boots at very low prices or fraudulent sites pretending to be Blundstone retailers, aiming to take customers' credit card information. These are not authorised dealers for the sale of our orig