RETURNS PROCESSING TIME. We accept requests for returns of orders on the site within 14 working days from the date of receipt. You can drop off your parcel at any DHL Service Point within 5 (five) days of receiving the prepaid return label. If you ha
To request a return, please fill in the return form. To consult our return policy, click here. Please get in touch with our Customer Service Team at [email protected] if you need additional assistance.
The return cost is €10 to cover the return shipping cost and the creation of the shipping label. No charge is made if the returned item is damaged or different from the one ordered. For more information, please see our return policy or contact our Cu
Once the returns reach the warehouse and pass quality control, the refund process begins. Typically, refund times range from 7 to 12 working days from acceptance of the return, i.e. from when the product is deemed fit for return after quality control
We currently do not offer an exchange service for size or colour changes. You must return your order by entering your request on the returns portal.
To facilitate correct and easy handling of returns, please refrain from returning items from different orders in the same package. Please print a return label and apply it to the outer packaging of each parcel containing the items to be returned. Onc
Once you have entered your request on the returns portal, you will receive a confirmation e-mail containing the DHL prepaid return label. You will find the DHL tracking number on the label, which allows you to track your return directly on the DHL we
If a return has not been delivered, please get in touch with our Customer Service Team at [email protected]
If you receive an item other than the one you ordered, you can return it at no extra cost.
Supposing a returned product does not pass quality control because it does not meet the conditions set out in our returns policy, the item will be returned to the sender. For a return to be accepted, the item must be intact: it must not be used or da